# Support & Maintenance > Monthly WordPress support and maintenance: updates, security, backups, and help from our WebOps team, with response times set out in our SLA. Support & maintenance Your website, looked after every month. Our WebOps team keeps your WordPress website secure, updated, and improving, and helps your team adapt it as your organization grows. Support and maintenance A website is never really finished. Your members, programs, and priorities change, and your website needs to keep up. We give your team a dependable partner for updates, fixes, and new features, so your website keeps delivering value long after launch. Standards What we look after every month. These checks run on every website in our care. Tested before they land. Core, theme, and plugin updates applied with automated testing. Nothing changes unexpectedly. Pages are compared before and after every update. Watched, not hoped for. Monthly log reviews, malware scans, and routine audits. Kept current. Periodic reviews of search settings and analytics. Measured and improved. Assessments of speed and user experience, with practical recommendations. Always recoverable. Nightly backups with quick restores when you need them. What’s included How we look after your website. The routine work that keeps your website secure and current, and the help your team needs along the way. SupportUpdatesSecurityBackupsHealthImprovements We answer when you need us. Your team gets a direct line to developers who know your website, for questions, fixes, and help with the editor. We keep everything current, safely. WordPress, your theme, and your plugins are updated every month, tested first, and compared before and after. We keep watch. Monthly reviews and scans catch problems early, and we act on what we find. We can bring it back. Nightly backups are kept away from your website, so a bad update, a mistake, or an attack can be undone. We keep it fast and healthy. Regular checks of speed, search settings, and analytics, with practical recommendations. WebOps plans add accessibility checks and privacy reviews. We help it grow. WebOps plans include development time every month for new pages, features, and integrations as your needs change. Response times How quickly we respond. Every request is acknowledged, given a priority, and given next steps within these times, counted during support hours. WebOps plans are faster. 2 hours on WebOps, 4 hours on maintenance. Your website is down, may be compromised, or personal data is exposed. 4 hours on WebOps, 1 business day on maintenance. A key feature or form is broken, with no workaround. 1 business day on WebOps, 2 on maintenance. A bug with a workaround, or a minor display issue. 3 business days on WebOps, 5 on maintenance. Changes, help with content, and questions. Selected work Organizations we support. View our work Questions Fair questions about support. Do you support websites you did not build?+ Often, yes. We start with a review of the code, plugins, and hosting, then recommend what to fix before we take it on. How do we ask for help?+ By email or phone. Requests go to our developers, who know your website. What if something breaks overnight?+ Emergency response is available around the clock through our partnership with Pantheon. Can support include new features?+ Yes. WebOps retainers cover new blocks, pages, integrations, and improvements as your needs change. Next step Let’s talk about supporting your website. Tell us about your website and what your team needs help with. We’ll review your request and follow up about support that fits.