Overview
These Terms apply to the public website at twirlingumbrellas.com, operated by Twirling Umbrellas Ltd. (“we”, “us”, and “our”). “You” means the person or organisation using the website. They describe permitted website use and the limits of our general information and resources. Please contact us if you have questions.
1. About the Website
We share information about our agency, work, and services, along with articles, guides, templates, code examples, and other resources. These are intended to help you learn about our work and evaluate your options.
2. Client Services
Client Services are governed by the applicable Order and Master Services Agreement, or a separate client agreement. These website Terms do not alter those agreements. Sending an enquiry, booking a meeting, or requesting a proposal does not itself create a paid engagement or authorise charges.
Service commitments. An Order identifies the Services, scope, pricing, and any service-specific commitments. The MSA governs delivery, payment, ownership, confidentiality, and termination. Its Clutch Guarantee provisions apply to eligible client engagements under that agreement; ordinary website use does not start a guarantee period.
Booking and proposals. A meeting confirmation or general enquiry is not acceptance of a paid Order. Any paid discovery, consultation, or other preliminary work must be identified and accepted through the applicable client agreement.
3. General Information
We aim to provide useful, accurate information, but general website content may not suit your circumstances or remain current. It is not a substitute for advice about your particular legal, financial, compliance, or technical requirements. Check important decisions with an appropriate adviser or our team.
4. Privacy and Cookies
Our Privacy Policy explains how we handle personal information. Our Cookie Policy explains browser storage, optional tracking, and your controls. Using the website does not, by itself, grant consent to optional tracking or subscribe you to marketing.
5. Enquiries and Submissions
Please provide information you are entitled to share and avoid sending passwords, payment details, health records, or other sensitive material through general forms or TwirlingGPT. We use ordinary enquiry information to respond and assess the request. Personal information is handled under our Privacy Policy, and information reasonably understood to be confidential will be treated with reasonable care. An enquiry does not give us permission to publish your private project details. We may work with other organisations, subject to confidentiality obligations.
Sharing project information. A brief description of your project is usually enough for an initial enquiry. If we need credentials, private files, or regulated information, we will arrange a suitable channel and explain the handling requirements. You can ask us about confidentiality before sharing materials.
Feedback. We may use general suggestions to improve the website and our resources. This does not give us ownership of your project materials or permission to publish personal information, confidential details, or an attributed testimonial.
6. Ownership
Website content belongs to us or its respective owner. Client marks and portfolio materials remain their owners’ property. Displaying them does not imply endorsement beyond what is expressly stated. Applicable third-party and open-source licences retain their effect.
Brand use. You may identify us by name when linking to or discussing our work. Use of our logo, or a presentation suggesting sponsorship, partnership, or endorsement, requires our permission. These restrictions do not remove rights available under applicable law.
7. Reading, Sharing, and Attribution
You may browse, link to, cite, and share reasonable excerpts with attribution for lawful research, evaluation, commentary, and internal use. You may print or save reasonable copies for those purposes. Substantial republication, resale, or use of our brand to imply endorsement requires permission. Rights available under applicable law, including fair dealing, are preserved.
8. Resources and Code Examples
Unless a resource states a different licence, you may adapt our guides, checklists, templates, and code examples for your own organisation or implementation work. Keep attribution where reasonably practical and preserve licence notices. Do not sell or republish the resources as a competing library or present our original materials as your own. Code examples require testing and adaptation before production use; third-party licences and requirements still apply.
Practical examples. You may adapt a checklist for your team, use an RFP template in a procurement process, or adapt a code example for your own site or client implementation. You may share the resulting working document with the people involved. This permission does not allow repackaging our original resource collection for sale.
Resource-specific terms. A licence stated on a resource takes priority for that resource. Preserve applicable copyright, attribution, and open-source notices. Ask us if a proposed publication or distribution falls outside the permission described here.
Implementation. Check compatibility, accessibility, security, and any regulatory requirements before using a resource in a live project. General examples do not include ongoing support, maintenance, or a warranty for a particular implementation unless a separate client agreement provides them.
9. Search, AI Discovery, and Automated Access
We permit ordinary search indexing, AI-assisted discovery, accessibility tools, and research that provide attribution and links to our public content, subject to published access controls and reasonable request limits. We do not permit bulk copying or republication, harvesting contact details, bypassing security controls, or using our content to build a commercial substitute for our original resources. This does not restrict ordinary comparison, criticism, research, linking, or uses permitted by law.
Responsible automation. Respect published access controls and request limits, avoid collecting personal information, and stop or reduce requests if they disrupt the website. Contact us for a substantial data reuse or automated access proposal that falls outside ordinary indexing and research.
10. TwirlingGPT
TwirlingGPT is an optional automated chat about our agency. Responses may be inaccurate or outdated. Confirm important information with our team. A response is not a binding quote, approved scope, contract, or professional advice.
Your recent conversation is sent to the AI provider for the selected model. Please do not include personal, confidential, or sensitive information. Provider processing, browser history, and optional measurement are described in the Privacy and Cookie Policies. Using chat does not give consent to optional advertising or analytics.
You may use responses for lawful evaluation and planning, subject to third-party rights. We do not promise originality or exclusivity. Respect usage limits, and do not attempt to access confidential information or misrepresent an automated answer as our approval. We may change or discontinue this free feature.
Limits and human follow-up. A model may misunderstand a question, invent a fact, or produce an answer that resembles another response. Contact our team for pricing, availability, project decisions, or information you intend to rely on. A usage limit or interrupted chat does not create a paid service commitment.
11. Acceptable Use
Use the website lawfully and respect others’ rights. Do not compromise systems, introduce malware, impersonate others, send spam, harvest personal information, or impose unreasonable load. Obtain permission before intrusive security testing. Responsible reports of a suspected vulnerability are welcome through our contact page.
12. Portfolio and Results
Case studies and testimonials describe particular engagements. They do not promise the same results for another project. Outcomes depend on the scope, implementation, content, maintenance, and circumstances.
13. Third-Party Links
External links and embedded services have their own terms and privacy practices. We do not control independent providers. We will consider concerns about a link or integration you report to us.
Our integrations. An external provider is responsible for its independent service. We remain responsible for our own handling of information and the integrations we configure, as described in the Privacy and Cookie Policies and any applicable client agreement.
14. Availability and Changes
We may improve, replace, or discontinue free website features and resources. We use reasonable efforts to maintain the website but do not guarantee uninterrupted access or the absence of errors. Changes to paid Client Services follow the applicable client agreement.
15. Website Warranties
General content, downloads, and free features are provided as available, without a promise that they will meet an unstated purpose or every technical requirement. This does not limit express client-service commitments or rights that cannot lawfully be excluded.
16. Website Liability
To the extent permitted by law, liability arising solely from free website use is limited to CAD $100, and indirect or consequential losses are excluded. These limits do not apply to fraud, wilful misconduct, breach of our privacy obligations, or liability that cannot lawfully be limited. They do not replace the liability provisions for paid Client Services or prevent the exercise of statutory privacy rights.
Scope of this limit. This section concerns reliance on the free public website and its general resources. A client claim about paid work follows the applicable Order and MSA, including their liability exceptions and any applicable Clutch Guarantee remedy.
17. Responsibility for Misuse
You remain responsible for actual loss caused by your deliberate unlawful or abusive use of the website. Any claim must reflect the conduct and loss involved; ordinary browsing or a good-faith enquiry does not create a general indemnity obligation. We remain responsible for our own conduct, subject to applicable law and Section 16.
18. Protecting Access
We may take proportionate measures to address abuse, unlawful activity, unreasonable load, or a material security threat. Where practical, we will explain restrictions and consider correction of an error. Relevant information may be disclosed to providers or authorities only as permitted by our Privacy Policy and applicable law.
19. Changes to These Terms
We will identify material changes on this page and give any additional notice required by law. Changes apply prospectively and do not alter paid client agreements or previously granted resource licences. Privacy choices are governed by the Privacy and Cookie Policies; posting new Terms does not authorise a new use of personal information.
Notice and existing permissions. The date at the top records the latest revision. We will use a prominent notice or other suitable communication when a material change needs additional attention. A revision does not revoke a resource licence already granted for materials you obtained under earlier terms.
20. Governing Law
These Terms are governed by British Columbia law and the federal laws of Canada applicable there. Disputes may be brought before the courts of British Columbia, subject to any mandatory rights or jurisdiction rules that apply to you.
21. Severability
If a provision cannot lawfully be enforced, it will be limited or removed to the extent necessary. The remaining provisions continue to apply.
22. Waiver
A failure or delay in enforcing a provision does not waive it. Any waiver applies only to the particular matter identified in writing.
23. Relationship to Other Documents
These Terms govern public website use. The Privacy and Cookie Policies govern the practices and choices they describe. The MSA and applicable Order govern Client Services, and the DPA governs processing on a client’s behalf. Website Terms do not override those client commitments.
24. Contact Us
Twirling Umbrellas Ltd., Kelowna Innovation Centre, 201-460 Doyle Avenue, Kelowna, BC V1Y 0C2, Canada. Please use our contact page. Privacy requests may be sent to [email protected].
