Support & maintenance
Your website, looked after every month.
Our WebOps team keeps your WordPress website secure, updated, and improving, and helps your team adapt it as your organization grows.
Support and maintenance
A website is never really finished.
Your members, programs, and priorities change, and your website needs to keep up. We give your team a dependable partner for updates, fixes, and new features, so your website keeps delivering value long after launch.
Standards
What we look after every month.
These checks run on every website in our care.
- Updates
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Tested before they land. Core, theme, and plugin updates applied with automated testing.
- Visual checks
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Nothing changes unexpectedly. Pages are compared before and after every update.
- Security
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Watched, not hoped for. Monthly log reviews, malware scans, and routine audits.
- Site health
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Kept current. Periodic reviews of search settings and analytics.
- Performance
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Measured and improved. Assessments of speed and user experience, with practical recommendations.
- Backups
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Always recoverable. Nightly backups with quick restores when you need them.
What’s included
How we look after your website.
The routine work that keeps your website secure and current, and the help your team needs along the way.
We answer when you need us.
Your team gets a direct line to developers who know your website, for questions, fixes, and help with the editor.
We keep everything current, safely.
WordPress, your theme, and your plugins are updated every month, tested first, and compared before and after.
We keep watch.
Monthly reviews and scans catch problems early, and we act on what we find.
We can bring it back.
Nightly backups are kept away from your website, so a bad update, a mistake, or an attack can be undone.
We keep it fast and healthy.
Regular checks of speed, search settings, and analytics, with practical recommendations. WebOps plans add accessibility checks and privacy reviews.
We help it grow.
WebOps plans include development time every month for new pages, features, and integrations as your needs change.
Response times
How quickly we respond.
Every request is acknowledged, given a priority, and given next steps within these times, counted during support hours. WebOps plans are faster.
- Critical
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2 hours on WebOps, 4 hours on maintenance. Your website is down, may be compromised, or personal data is exposed.
- High
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4 hours on WebOps, 1 business day on maintenance. A key feature or form is broken, with no workaround.
- Normal
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1 business day on WebOps, 2 on maintenance. A bug with a workaround, or a minor display issue.
- Requests
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3 business days on WebOps, 5 on maintenance. Changes, help with content, and questions.
Selected work
Organizations we support.
Canadian Queer Chamber of CommerceOngoing support for a rebuilt, faster, and more accessible website.
College of Occupational Therapists of OntarioContinued support for an accessible regulatory website.
Geriatric Emergency Department CollaborativeSupport for a learning platform serving health professionals.
Canadian Society of Nutrition ManagementSupport for a member website and its content.
Canadian Ski Instructors’ AllianceSupport for a bilingual platform and its membership integration.
Questions
Fair questions about support.
Often, yes. We start with a review of the code, plugins, and hosting, then recommend what to fix before we take it on.
By email or phone. Requests go to our developers, who know your website.
Emergency response is available around the clock through our partnership with Pantheon.
Yes. WebOps retainers cover new blocks, pages, integrations, and improvements as your needs change.
Next step
Let’s talk about supporting your website.
Tell us about your website and what your team needs help with. We’ll review your request and follow up about support that fits.
